To register for the forums, please contact your Digital-Clay representative.

problems with loin to caly

Community-oriented help and tech-support for the Digital-Clay platform.
Post Reply
malkyE
Posts: 21
Joined: Thu Apr 08, 2010 10:50 am

problems with loin to caly

Post by malkyE »

we are tringto login clay and we having problems

first we ger an message box that said:
"The ClayCenter that you are onnection to has been upgraded. in order you nust update some of your client application. run automation update?"

when we click "yes" we get that error message:
"The Web Update is not running. Re-install the program or make sure the Web Update Service is not disable."

what all that meen?
what sould we do?

Thanks,

malky.
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: problems with loin to caly

Post by ZevToledano »

ClayCentral just upgraded itself. You have to do exactly what it says in the error message: First check in the Windows Services Control Panel that the "Web Update Wizard Service V4" is there and in a running state. If it isn't there then reinstall.
Post Reply