Auto-Update Not Happening

[miplatt]

We have noticed that although updates have reached 9.1.108, our system is still at 9.1.103 and the system has not requested to auto-updated in many months.

What might be the reason for this? The WebUpdate4 service is running so that it seemingly not the problem.

[ZevToledano]

Check that auto-update is switched on the ClayCentral Settings. And check that there is an internet connection for ClayCentral that isn't being blocked by anything.

P.S. I assume you checked the WebUpdate4 service on the server not the client. You can also check the log file in C:\Windows\SysWOW64\WebUpdateSvc4.log

[miplatt]

Yes, WebUpdate4 service running on server and client. Internet ok. In claycentral settings, the "run automatic updates" is checked and the box next to it says "4"

[miplatt]

Here attached is the log. Not sure it is so helpful.

[ZevToledano]

As you can see from the log, the last time it ran was 02/28/18.

If all your checks are Ok (especially firewalls) then there is one more possiblity: You installed WebClaystation. ClayCentral auto-updates don't work when it is installed since WebClay cannot be auto-updated (ClayCentral+WebClay need manual updates).

[miplatt]

We have not installed webclaystation.

[ZevToledano]

Ok looks like we found the problem in ClayCentral 9.1 code. However, you will have to upgrade ClayCentral (not the clients) manually this one time.

[miplatt]

Hmmm. Interesting. Ok, have not upgraded central manually in a long time. Hopefully will go smoothly.

[ZevToledano]

Just kill Central service, run the full install including the ClayCentral option. Rest is automatic.

[miplatt]

No problem, thanks. Will do.