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Clay Service will not start

Community-oriented help and tech-support for the Digital-Clay platform.
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miplatt
Posts: 274
Joined: Thu Oct 07, 2010 4:35 pm

Clay Service will not start

Post by miplatt »

After our server restarted, the clay central service did not start on its own.

When we tried to start it manually within Services, it tries to start and then a message appears saying that it started and stopped.

What is the problem? Why can't it remain started?
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: Clay Service will not start

Post by ZevToledano »

Please try the suggestions in the previous post:
viewtopic.php?f=11&t=600

Also you can try the latest version.
miplatt
Posts: 274
Joined: Thu Oct 07, 2010 4:35 pm

Re: Clay Service will not start

Post by miplatt »

Thanks for the rapid response.

Started with your suggestion to try running ClayCentral.exe manually (i.e. run the program once from Program Files\Digital-Clay\Central\, not by using Windows Services). After running the exe and starting the service within Windows Services, it started and is working.

We will try the latest version soon.
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: Clay Service will not start

Post by ZevToledano »

Don't forget to stop the ClayCentral.exe process after you ran it manually and then run it again properly from the Services otherwise central will exit when you log off windows.
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