https://digital-clay.com/support/wiki/ 2026-08-23T21:50:28+00:00 https://digital-clay.com/support/wiki/ https://digital-clay.com/support/wiki/lib/tpl/dokuwiki/images/favicon.ico text/html 2009-01-21T13:48:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/automation_create_item_actions_are_skipped?rev=1232563689&do=diff Automation Create Item Actions are Skipped Symptoms: Create Item Actions don't run. There is only one specific known scenario that may cause this: If the Create Item action is inside an Event that contains other actions, and these actions recursively call the same Event. text/html 2021-04-20T07:29:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/automation_create_template_errors?rev=1618918154&do=diff Automation/WebClayStation Create Document Errors Symptoms: When using an Automation or the WebClayStation client to create a Word/Excel/PDF/MHTML document either from a document template or when exporting data, the logs show errors such as “Could not create the Microsoft Office application object text/html 2009-05-17T15:59:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/cannot_add_custom_link_to_own_table?rev=1242590382&do=diff Cannot Add Custom Link to Own Table You cannot add a custom link to the same table as the base table (i.e. a link to itself) if the current Link Group is the default Link Group for that table. This is a limitation in the system due to the way default Link Groups are used internally in the system. text/html 2008-01-28T01:48:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/claycentral_exits_when_user_logs_off?rev=1201502926&do=diff ClayCentral Exits When Windows User Logs Off Known causes: * ClayCentray was not run as a service. I.e. ClayCentral was run directly from the Start Menu or install folder instead of running the ClayCentral service (Control Panel/Administration Tools/Services/). text/html 2020-10-18T10:33:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/claystation_for_outlook_doesn_t_load?rev=1603031625&do=diff ClayStation for Outlook Doesn't Load There are several possible causes and solutions: The add-in was disabled by Outlook Explanation: This applies to Outlook 2002 and up. This can happen either when the system, Outlook or ClayOutlook itself becomes unstable, or if Outlook was closed while ClayOutlook was running a heavy task. text/html 2009-01-21T13:55:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/custom_link_to_own_table_doesn_t_work?rev=1232564124&do=diff Custom Link to Own Table Doesn't Work Symptoms: A Custom Link linking a table to itself does not work as expected. This happens only when creating this kind of link inside built-in or default Link Groups due to the way these Link Groups are used internally to refer to their own default tables. text/html 2014-05-25T11:21:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/data_entry_url_tabs_errors?rev=1401031290&do=diff Problem: Javascript security errors show when loading a Data Entry URL tab in a custom layout. Typically, this is because the URL is pointing to a different security zone than the Digital-Clay client. For example, with desktop clients, the URL is not on the local hard drive, and with Web ClayStation, the text/html 2010-01-05T02:53:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/digital-clay_changes_don_t_affect_outlook_items?rev=1262678028&do=diff Digital-Clay Changes Don't Affect Outlook Items This topic covers various cases where adding or changing Digital-Clay items don't affect Outlook items as expected, or add unwanted items to Outlook. ---------- Multiple Outlook folders ClayStation currently can only work with one Outlook folder at a time for each type of item (Task/Appointment/Contact). By default Digital-Clay uses Outlook to define its default folders, but this can be changed in the ClayStation Options. Folders may also … text/html 2008-01-30T05:26:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/digital-clay_toolbar_appears_in_word?rev=1201688815&do=diff Digital-Clay Toolbar (ClayMail) Appears In Word Symptom: When opening Microsoft Word (not Outlook e-mails edited in Word), the Digital-Clay toolbar appears. In addition, the buttons don't do anything. Explanation: ClayStation for Outlook provides a feature for e-mail integration that adds a toolbar to e-mail windows even when the e-mail editor is Word. The toolbar is temporary but while Outlook is running, the toolbar appears in the list of Word toolbars. Adding/removing this toolbar may affec… text/html 2010-01-05T02:57:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/duplicate_items?rev=1262678261&do=diff Duplicate Items This topic covers various cases where duplicate items appear in Outlook or Digital-Clay. ---------- Broken Links The link between an Outlook item and a Digital-Clay item may have been broken, causing Digital-Clay to automatically create a new item when either one is changed. For example, if the user no longer has permissions to read the previous Contact, changing the Outlook Contact may create a new Digital-Clay Contact. text/html 2008-03-19T04:32:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/editing_document_templates_in_word?rev=1205915529&do=diff Editing Document Templates in Word Some issues when making changes to HTML document templates in Word: * Color schemes, styles, and some formatting may be lost. Word replaces style sheets with its own, sometimes removing formatting options it doesn't recognize, including the dynamic color scheme of Digital-Clay templates. There is no workaround - formatting must be re-applied using Word editing, or styles must be restored from a backup. text/html 2010-02-16T11:36:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/export_to_excel_date_format?rev=1266338165&do=diff Export to Excel Date Format Problem: When exporting lists or analysis data and selecting “Open in Excel”, some date fields are formatted/converted incorrectly. E.g. 06/02/2006 becomes 02/06/2006. Or, Excel doesn't always recognize 'Date & Time' fields properly when it includes a seconds value. text/html 2013-05-01T14:13:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/gui_layout_issues_custom_dpi?rev=1367432024&do=diff GUI Layout Issues (Custom DPI) This issue been partially fixed in version 9.0.15. As of 9.0.15, Digital-Clay desktop clients support custom Windows DPI settings up to 150%. If the setting is set to higher than 150%, the application will show an error message and exit. text/html 2020-10-18T12:03:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/issues_when_generating_word_or_mhtml_documents?rev=1603036987&do=diff Issues When Generating Word, Excel or MHTML Documents Some error messages and their possible causes when generating Word or MHTML documents from a Document Template: See also Automation/WebClayStation Create Document Errors for issues with Windows Services running Office. “Automation Error” text/html 2020-10-18T12:24:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/issues_with_64bit_office?rev=1603038242&do=diff Issues with 64bit Office This topic is only relevant for Digital-Clay version 9.2 and below due to the fact that Clay is a 32bit application interacting with a 64bit MS Office application. Clay interacts with MS Office in the following ways: * Exporting Clay data, and generating documents in Word/Excel/PDF formats (e.g. 'Generate Document' and 'Export' functionality). This works fine regardless of the version of MS Office. text/html 2009-05-17T16:06:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/join_expression_not_supported_error?rev=1242590766&do=diff "Join expression not supported" Error Symptom: When running a list or analysis query that uses an Optional(Right Join) Link Group combined with other Link Groups, this error is returned from ClayCentral. For example, an Analysis query that uses a right-joined Link Group as the Series, and a normal Link Group as a filter. text/html 2009-12-10T07:53:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/limitations_of_text_fields?rev=1260449602&do=diff Limitations of Text Fields Differences between the Digital-Clay field data-type 'Text' and 'Notes': * Record Size limitation: Each field uses up a certain amount of bytes from the maximum allowed bytes per record. 'Text' uses the same amount as its custom field size (x2 for Unicode), 'Notes' only uses about 12-16 bytes. text/html 2009-12-31T11:47:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/month_names_in_dates?rev=1262278061&do=diff Month Names in Dates Symptom: When setting the “Use Month Names in Dates” setting, the months still appear as numbers. Causes: This will happen if the Windows Regional Settings is set to a right-to-left language and Digital-Clay is running in a left-to-right interface, OR vice-versa. For example, if the Regional Settings is set to French and the Clay Language is set to Hebrew. text/html 2013-12-31T14:41:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/multilingual_issues?rev=1388518897&do=diff Multilingual/Internationalization Issues Clients: * As of version 9.1.0 all Digital-Clay clients support Unicode fully and support multiple concurrent languages. Databases: * MDB databases use Unicode by default and have no special requirements for non-English languages. text/html 2018-01-26T01:43:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/outlook_asks_whether_to_disable_digital-clay_add-in?rev=1516949002&do=diff Outlook Asks Whether To Disable Digital-Clay Add-In Symptom: When Outlook loads, it informs the user that ClayStation for Outlook has caused an error last time it ran and asks whether to disable it. Unless the problem persists, the answer to this question should always be 'no' so that the add-in is not disabled. text/html 2014-05-24T06:12:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/outlook_changes_don_t_affect_digital-clay_items?rev=1400926340&do=diff Outlook Changes Don't Affect Digital-Clay Items This topic covers various cases where adding or changing Outlook items don't affect Digital-Clay as expected. ---------- Inactive ClayStation Changes made in Outlook can only be synchronized with Digital-Clay while ClayStation is loaded and not in a disabled state. Is it possible the changes were made while ClayStation was temporarily disabled? text/html 2015-05-17T08:47:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/outlook_performance_issues?rev=1431866834&do=diff Outlook Performance Issues Symptoms: Sluggish responses from Outlook after Digital-Clay is installed, or occasional freezing. Some things to know: ClayOutlook integrates with Outlook events and therefore runs whenever an Outlook contact/task/appointment is changed or deleted. If Outlook folders or the Outlook connection to Exchange is slow or prone to occasional slowdowns, then ClayOutlook may cause the problem to appear worse since it has to perform synchronization of data and retrieve dat… text/html 2008-03-13T10:32:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/outlook_process_doesn_t_exit?rev=1205418747&do=diff Outlook Process Doesn't Exit Symptom: After installing Digital-Clay add-on for Outlook, sometimes Outlook.exe doesn't exit and remains in the Task Manager process list. This causes the add-on to not load properly when Outlook is started again, and may also cause various runtime errors. text/html 2008-01-28T01:58:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/outlook_task_categories?rev=1201503531&do=diff Outlook Task Categories Outlook Task/Appointment Categories are not imported or synchronized with Digital-Clay. Currently, this is by design. Default Task Categories on most Outlook installations are personal categories and are not applicable in a typical Digital-Clay system. Automatically adding all such default categories into a Digital-Clay system would fill the database with unwanted data. Also, most typical users do not have permissions to add categories to Digital-Clay and this is usuall… text/html 2013-08-08T14:33:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/right-to-left_issue_in_windows_7_and_2008?rev=1375986822&do=diff Right-To-Left Issue in Windows 7 and 2008 Symptom: Labels and Frames display in the wrong order when using Digital-Clay desktop client in a right-to-left language. E.g. The colon appears before the caption. There are two possible causes for this problem (both may be needed): text/html 2008-01-28T01:33:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/slow_e-mail_communications?rev=1201502028&do=diff Slow E-Mail Communications Symptom: When using the Login via E-Mail option, communication is exceedingly slow. Understanding the E-Mail option: For remote connections where TCP is not an option, E-Mail communication provides an alternative communication method that can work from anywhere in the world. However, all requests to ClayCentral are sent and responded to via e-mail messages. Responses for every request should be expected to take 5-10 seconds. text/html 2020-10-18T12:04:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/start?rev=1603037094&do=diff Known Issues General ClayCentral Exits When Windows User Logs Off Windows Vista (and up) and ClayCentral Issues GUI Layout Issues (Custom DPI) Right-To-Left Issue in Windows 7 and 2008 Editing Document Templates in Word Issues When Generating Word, Excel or MHTML Documents Automation/WebClayStation Create Document Errors Issues with 64bit Office Automation Create Item Actions are Skipped Very Slow Queries on MDB "Join expression not supported" Error Cannot Add Custom Link to Own Tab… text/html 2008-03-25T07:30:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/synchronization_issues?rev=1206444604&do=diff Synchronization Issues Synchronization only applies to clients that support offline use (ClayStation, ClayOutlook, ClayIntegrator) and which have the offline option on. This topic deals with various synchronization problems and cases where the offline database may not match the online database. text/html 2014-05-24T06:13:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/very_slow_queries_on_mdb?rev=1400926385&do=diff Very Slow Queries on MDB Symptom: Queries or Automation Actions that run on specific tables may take several seconds, minutes, or even seem to freeze ClayCentral for a few minutes when the database is MDB. MDB performs badly when queries become too complex and there are many records and/or joins. For example: text/html 2016-11-07T09:18:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/vista_and_claycentral_issues?rev=1478528318&do=diff Windows Vista (and up) and ClayCentral Issues Background: ClayCentral generally runs as a Windows Service so that it can run automatically in the background on server machines even when no users are logged in. A Windows Service by default runs using a Local System user account. Since Windows Vista and up, Services have been disconnected from the user for security purposes, and the default Windows user generally doesn't have permissions to access global/machine resources such as machine registry… text/html 2008-08-06T03:54:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://digital-clay.com/support/wiki/doku.php/known_issues/windows_data_execution_prevention_error_6666?rev=1218009256&do=diff Windows DEP NOTE: This is only applicable up until Digital-Clay version 8.5.0. 8.6.0 corrects this issue. Digital-Clay 8.5.0 and lower is incompatible with Windows Data Execution Prevention on some machines only (Intel Pentium D and up). Symptom: When ClayCentral or any Digital-Clay client is run, a runtime error 6666 occurs immediately at startup or the DEP error message pops up.