Symptom: After installing Digital-Clay add-on for Outlook, sometimes Outlook.exe doesn't exit and remains in the Task Manager process list.

This causes the add-on to not load properly when Outlook is started again, and may also cause various runtime errors.

Known causes:

• If the add-on crashes (i.e. a run-time error occurs and the add-on stops running) this doesn't allow the add-on to unload properly and Outlook therefore can't exit. This can happen with Outlook 2000 and 2002 but Outlook 2003 handles misbehaving add-ons much better and therefore upgrading is recommended.

• With Outlook 2000 and 2002, this may happen when Outlook is closed while it is still checking for new mail on a slow connection. This is a known issue with Outlook and add-ons.

Temporary Solution: Kill all the outlook.exe processes in the Task Manager process list and start Outlook again.

Proper Solution: Upgrade to Outlook 2003.