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Image Disappears, then Reappears

Community-oriented help and tech-support for the Digital-Clay platform.
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miplatt
Posts: 274
Joined: Thu Oct 07, 2010 4:35 pm

Image Disappears, then Reappears

Post by miplatt »

Within a record's tab, we have an image field for each company's logo. In the past, it worked well and we have it outputted in document template with other details from the record.

However, recently, when we save an image, it immediately disappears. Then when we close and open the record again, it appears.

Any ideas as to why the initial disappearance? Perhaps related to the recent upgrade?
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: Image Disappears, then Reappears

Post by ZevToledano »

Yes, there are known issues with this. Next version coming out soon will fix it. Turning off Form Caching in the Tools/Options should be the temporary workaround.
miplatt
Posts: 274
Joined: Thu Oct 07, 2010 4:35 pm

Re: Image Disappears, then Reappears

Post by miplatt »

Ah, actually relieving to know that this is a known issue and you will fix it. For turning off form caching are you referring to where it says "Cache Forms" and has a number next to it? Right now it is set to 0.
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: Image Disappears, then Reappears

Post by ZevToledano »

My mistake. That bug has nothing to do with caching. In any case it'll be fixed.
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