Digital-Clay Community Forum

Please see the attached screen shot. We attempted to send a "mail merge" mailing to over 3000 contacts. Each letter included a logo and the first name, last name field from the contacts table.

What is the reason for this error? Cause or potential causes?

Is there a way to continue the mailing from where it left off? Or find out who are the 600 to whom the mailing has not been sent?

Is there a way to prevent this from happening in the future?

This is a mail server error which the program is displaying as is. You would have to talk to your mail provider regarding the meaning of the error and how to stop it.

As far as finding who it was sent to, I suggest using the 'Automation' button in the Print/Save Document dialog (specifically, the 'Set Field' actions). You can set a field in each record based on whether the send was successful or not, then filter later based on the value you set. Of course you would have to set this up next time before you perform a mail merge so it won't help you in this case after the fact.

The mail merge sends according to the sorting order you had in your list, so you can simply assume the first 2836 in your list were e-mailed.