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Moved Offices - Now Can't Locate Clay Central

Community-oriented help and tech-support for the Digital-Clay platform.
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Seth
Posts: 6
Joined: Mon Dec 02, 2019 5:40 am

Moved Offices - Now Can't Locate Clay Central

Post by Seth »

We cannot connect to Clay Central either via VPN or when in the office, despite the fact that all of the other connections are working as they did before this move. Help please.
ZevToledano
Posts: 722
Joined: Fri Apr 03, 2009 2:29 pm

Re: Moved Offices - Now Can't Locate Clay Central

Post by ZevToledano »

Did you check that ClayCentral is running on the server? Check in the server process list.
If it's not running then you'll need to check the ClayCentral.log for errors.

Did the IP/name of the server change? If so then you need to change the server address in the Clay login.
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