Digital-Clay Community Forum

I had a feeling you were going to say that. In that case, assuming Internet Explorer will continue to be summoned for this, should we be worried that soon IE may not be supported/continued? Some people have been receiving alerts recently that they should stop using IE because it will be discontinued ...

Ok, we can check on this. Would it be related only to the server hosting the database or the user computers as well?

And the fact that the website is opened from within a customized html tab within clay should not influence this, correct? Just making sure.

Whenever we open an internet link through Digital Clay, the system automatically opens it in Internet Explorer.

Is there a way to have it open other browsers instead? In the past, this was not possible.

1)As far as we are aware, we are using MDB still so we will be in touch with the representative. You also mentioned that before.

2)Yes, we talked about the database maintenance and as a result every week the system does it.

3)tried opening on server where Central is located. overall the system ...

Correct, it is related to the older issue and has simply expanded or at least been more noticeable.

There are cases in which the values do not appear before searching. Usually we then close and reopen the window and magically there are values there. Not sure why recently though the list is not ...

We have reached the point at which something seems to be problematic...the following issue:

we perform a search for a record - such as a company or contact in a company. start typing the letters and nothing comes up (for example, Arizona). a little while later we try again and sure enough there are ...

When we output document templates, for fields which are empty in clay for a particular record, the output is blank (intuitively this is what should happen). However, for one field (happens to be fax numbers) instead of being blank, the output is "NONE ON FILE". Do you know why that is or what ...

In case it is of note, this error message when trying to output the template does not always occur for all users for a particular record. There are cases in which there is seemingly variation for users/computers. Hopefully, this whole issue can be resolved for the next version (hopefully to emerge ...

One of the users began to receive the attached error when pushing the button call to explorer to launch the url noted. Now it happens every time he clicks on that button, for other records as well. Other users have not had this issue. Any ideas what the problem might be? Perhaps an internet issue?